• Home
  • Return and Replacement Policy

Return and Replacement Policy

System / Process:

Seller (Healthbuddy) and Customer both can initiate return request from their login.


Initiating Sales Return from Customer's login:

Dashboard   >>   My Activities   >>   Request Sales Return

Checking Sales Return from Customer's login:

Dashboard   >>   My Activities   >>   Sales Return History


Product Categories

Return Time Frame from Delivery

All products except non-returnable products

Damaged Product 1 Day

For any other reason 3 Day


Conditions & Guidelines:
  • The sales return of temperature controlled products (i.e. Insulin, Injection, temperature controlled eye drops, chocolates, etc.) will not be accepted by Seller (Healthbuddy), except at the time of delivery received as damaged.

  • New order number is to be entered while placing return request for Doctor Changed Medicines Cases. If the new order id is not mentioned in remarks field, then the return request will not be accepted by the Seller (Healthbuddy).

  • The return of products should be in good condition otherwise it will not be accepted as return by the Seller (Healthbuddy).

  • The return of unsealed products will not be accepted.

Products that cannot be returned (Except at the time of delivery received as damaged):
  • Chef on Products

  • DNAVITA

  • Products ordered through Greet and Gift

  • Any Unsealed/Opened/Used Products

  • Undergarments as this category is excluded from our general return policy due to hygiene reasons.

  • Refunds & Exchanges are not accepted except in case the packet is not open & it is in original packaging condition


NOTE :

If you have received a damaged product, please initiate a return on our website/app within 3 days from the time of our delivery. The Seller (Healthbuddy) will pick the damaged product from you at no extra cost.